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If you place an order with us, you have 24 hours to cancel your order and receive a refund.
Any cancellation requests after the 24 hour cancellation period may not be met due to the fact that materials may have already been ordered specifically for your order or we may have already started working on your order.
If upon receiving your item, you find a problem with the product, please contact us directly via the contact page on our website explaining the problem and providing pictures for proof.
Refunds are not accepted if you simply do not like the product, or if you don’t like the paint aspect as we have clear images on a social media.
A fair assessment will then be made on whether you are entitled to a refund. This decision will be made based on if the product is damaged or faulty. Our products are handmade and we provide pictures of our work on our website and social media pages so customers can clearly see the standard of product they are purchasing. 
Please read the differnt product pages on the website, customers are reminded to make sure they have carefully read the product descriptions before making a purchase to ensure the information you have given us for personalisation is all correct. This includes being clear about the backing colour you choose, the font, vinyl, fixings, paper types and any other personalisation including the spelling for your text.
Therefore we will not accept any responsibility for any spelling mistakes or incorrect personalisation choices if it was not made clear to us in the notes box at checkout.
We will not accept any damages caused to the product once you have received the item as how the item is handled is out of our control. 
We will always try our hardest to rectify any problems you may have with your order. If there is a spelling mistake made by us, a replacement will be sent to you.
If there is a spelling mistake made on your part and the personalisation for your product is incorrect, a replacement vinyl decal for the word can be sent out to you initially to rectify the issue or if its a invitation etc then you will need to cover the cost of the vinyl /printing/ paper & postage. If the problem can’t be rectified by a replacement vinyl decal, no refund or free replacement of the product will be sent to you as the spelling error was not ours.

Designed by Linda Ullrich