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POSTAGE POLICY

Once your order has been processed, we aim to have your item sent out to you within 1-3 weeks. 
 
Smaller items will be with you sooner and larger items may take longer. You will be contacted by us via email if there are any unexpected delays with the production and postage of your item. 
 
For smaller items and acrylics, we use standard 2nd Class Royal Mail Postage Signed for. For larger acrylic orders we use Parcel Force 48 hours with tracking.
 
If you haven’t received your order within 10 days of receiving your postage confirmation email, please contact us via the contact page on the website with your name and order number, and we will contact the postal service to investigate for you. Please bear in mind however, that due to COVID-19, there have been some delays. 
 
If you haven’t received your order within 10 days of receiving your postage confirmation email, please contact hello@chantetiaradesign.com with your name and order number, and we will investigate further.  

Designed by Linda Ullrich